Testimonials

I’ve been coming here for several years. It’s an extremely professional practice and store. They take your vision testing and eye health seriously, all the modern tests and they take the right amount of time for the appointment - they don’t rush you and it’s quite easy to get an appointment. They’ve got a great selection of glasses and lovely, very knowledgeable team of professionals in all the roles. They’ve fixed my glasses with no fuss a couple times too.

Bill

We had a fantastic experience at this optician. We were traveling from abroad to obtain these lenses and Anmol was instrumental in making it possible. She was in continuous communication to help us get the lenses ordered in advance of our trip and then get them cut while we were in town. Heather was also fantastic answering our many questions about the lenses and myopia. Overall a great experience and I would highly recommend this optician to those near and far.

Alana

I bought my spectacles at Auerbach & Steele. Evelyne provided a detailed reply to my initial email and kindly assisted me on the first day. Her natural, friendly, and approachable manner convinced me to choose this shop. Following up, Seongil discussed every detail of my glasses with me. He is very patient and understands customer concerns immediately. He spares no effort in providing as much detailed information as possible, which makes you feel reassured.

There is a private room for customers upstairs in their shop, offering a quiet, undisturbed place to make decisions without rush. I find this to be a necessary feature, especially if you want bespoke service. Having a quiet place to make up your mind ensures you won’t regret any decisions afterwards.

Nico

I love my new optical wear from Auerbach & Steele! Their selection is so full of cool glasses. Nita helped me with my decisions, and she was very knowledgable and patient helping me select my eyeglass wear. I had to go back to the States, and she so kindly shipped them to me in a very quick time. I highly recommend this wonderful Optical store in Chelsea.

Eileen

I have had the best experience with Auerbach & Steele who have recently helped me with contact lenses. I had recently been told by another optician that in their opinion I'd never be able to 'crack' contacts (as someone who had a fear of touching their eyes) I was a bit of a tricky patient! I was however, sure I would be able to with a bit more practise, I just needed an optician with a little patience and who would spend more than 30 minutes with me doing a teach. The care, patience and customer service I received at Auerbach & Steele has been truly 5 star! A massive thank you to both Jamielee and Jasmine who took the time with me to get my confidence up! For anyone looking for an optician that really cares and goes the extra mile this is the place.

Lisa

Nita and Tom were very helpful and professional during my appointment. The examination was very thorough and everything was explained really well. This was the best and most detailed eye check I’ve had so far.

Predrag

This place is so fab and funky. These are my second pair of specs from Auerbach & Steele. Unfortunately I lost my other pair! I've got contact lenses from here too. It may be pricey however it is well worth it. The service is second to none. The professionalism is second to none and I have to thank Anmol for her patience and expertise. Would I want to save a few quid and go somewhere else? No! I can't wait for their new frames to come in next month. I'm so happy I went here for my eye check last year. A great find and so colourful.

KimKim

Superb service and excellent professionals. I have been purchasing glasses from Auerbach & Steele for a number of years. I would heavily recommend them. They evidently want the customer to be happy and are willing to go the extra mile.

James

My wife and I have been buying glasses and having eye tests here for the last twenty years. And for twenty years Auerbach and Steele has provided us with absolute excellence. Charming, well informed and diligent staff make for a perfect retail experience.

Chris

As a lifelong wearer of glasses and contact lenses I can say without hesitation that Auerbach & Steele are the best opticians I have ever had any dealings with. The staff are thoroughly professional, patient and helpful, and what may at first glance look like slightly above-average prices soon turn out to be way-above-average value for money in terms of quality of service and the attention you get to that most precious possession of yours: your eyesight. And since the beginning of the Corona Crisis, their measures to protect customers and staff have been exemplary. I don't often sit down to write consumer reviews, but on this occasion I am happy to make an exception, if nothing else simply as a thank you note to everybody working there.

George

I have been going to A & S since 2009. I love their frames. It is an extremely friendly practice with helpful knowledgeable staff. They have a huge choice of frames and accessories to go with. Excellent customer service and aftercare. Nothing is too much trouble. I don't go anywhere else and would highly recommend them.

Linda

Upon several recommendations I tried Auerbach & Steele and was extremely impressed. I really had no idea what I wanted going into the store. Rachael was extremely helpful and expertly led me through the myriad of frames to the perfect pair. Needless to say, I returned again to A&S for my next pair and am still very pleased with them. Many thanks.

Tim

Brilliant team. Professional, honest, genuine, patient. Cannot recommend them highly enough. Heather is so experienced really wouldn't get my eyes tested with anyone else. Anmol is excellent and super helpful. Am a customer for life......

Wendy

I have been a customer of Auerbach & Steele for over 7 years now. In that time I have had a number of eye tests and have bought several pairs of glasses . I have found that they always have a fantastic variety of frames and their helpful and friendly staff are always on hand to provide advice and honest feedback. I would also like to add that I have visited the shop during these COVID times and have felt very safe with all of the precautions that they have put in place. I would highly recommend Auerbach & Steele to anyone who is looking for some unique eyewear or just a friendly and reliable service.

Warren

Great experience. The whole process was really seamless. The eye test was in depth and the optometrist was really knowledgeable. Choosing the glasses seemed daunting at first, but I got a lot of help and had my glasses within a week. Getting glasses has made life much easier. I would definitely recommend.

Tadhg